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Lunar store6/25/2023 ![]() Please contact our customer service if you’ve lost your return note. You can also use the one you received with your items. If you wish to send in a complaint please contact our customer support team using the phone number +45 70 60 54 54 or write an email to the complaint is legitimate, we’ll send you a return note. If you complain within two months after the claim will always be on time. You need to complain within a fair amount of time after detecting the defects. The complaint has to be completely legitimate and any defects can’t be a result of incorrect use or treatment of the item. Of course, it depends on the actual situation. This means you have the right to get the item repaired, exchanged, get a price reduction, or a refund within this duration of time. When shopping on Lunar Store, you have a 24-month warranty. Items that are considered used won’t be returned or exchanged. In other words, you’re allowed to try the item on but you can’t use it. Therefore, if you want the full refund of your purchased item you have to take care of the items the same way as you’d do it in a physical store. Lunar Store will estimate the value of the item. If this is the case you’ll get a partial or no refund depending on the value of the item. If the items are tried on more than described above we consider them used. In other words, you can try the item the same way you’d have tried in a physical store. You’re only held liable for any depreciation of the items caused by handling, that’s not necessary to determine the state, capacity, and functionalities of the item. The condition of the item(s) when returning it If you would like to return an item, all you have to do is attach your delivery note and note down if the item is defective in any way. This also applies to any returns sent without postage. Unfortunately, we can’t accept any return goods of COD. If your return meets the requirements for the right of cancellation, the full purchased price will be returned to the payment card used to purchase the order. This way, it’ll be traceable and you’ll have a receipt. Furthermore, we recommend sending back the packet as a parcel post. Lunar recommends that you return your items via Postnord or any other reputable courier. Any damage that’s a result of insufficient packing might lead to the decay of your rights. Please return the items in the packet you received them in. As the sender, you carry any responsibility of your return order is received by Lunar Store. When returning your order, you’re responsible for the items being returned probably and in flawless condition. Your return order should reach us no later than 30 days after you’ve received it. If you’ll like to return any item in your order, use your return label to send the items back to us. You can return or exchange the items you’ve purchased in Lunar Store within 14 days of receiving them. It’s free to return any orders at Lunar Store and a PostNord return label will be included in every order. ![]() The order price won’t be changed in case the price is either falling or increasing. This means the given price at the time of ordering is the valid price. All the prices are including VAT and if nothing else is mentioned other fees are given in DKK/SEK. When shopping in Lunar Store, agreements are entered in Danish/Swedish. You have to be at least 15 years old to shop in Lunar Store. You’ll receive an email with the order confirmation. ![]() I appen kan du også vælge leveringsadresse. In the app, you can choose your delivery address. When you’ve entered your phone number, you simply have to open the Lunar app and confirm your order.All you have to do is download the Lunar app and sign up for free. If you’re not already a Lunar user, you can easily become one. You have to be a Lunar user to shop in Lunar Store. When you’re ready to complete your order, go to checkout.You can either put them in your shopping cart or buy them directly from the product page. Shopping at the Lunar Store is easy – just follow the steps below:
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